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Returns Policy

 

Any product can be returned by sending it to our warehouses within a maximum of 7 day period, counting from the date of receipt. The return must be made in its original packaging, with everything contained in the product hardware, mounting hardware, etc...

The shipping charges will be borne by the customer.

Return procedures:

Steps to be made for the return of the product:

 

• Notification: Send us an email in 24h of the receipt of your order with subject "Return the order number" to info@white-cactus.com and we will be able to contact you within 24 hours, indicating the address of our warehouses to proceed with the shipment.

• Status check: Once we have the product in our warehouses, we will check that the status of the product is correct and return the money, except for the transportation costs.

 

If on the contrary the condition of the product is defective because of its bad packing or bad manipulation, White Cactus (Peter Rogan) will not make payment of the order and the client is charged to collect its merchandise within 15 days

 

Product broken or damaged:

If you return a product because this defective, and the reason is White Cactus error, we'll be delighted to reposition any product without any expense to the customer; If you do not want the replacement, the costs of collecting and shipping They'll will be the client's charge. IMPORTANT NOTE! The time limit for reporting an incidence on the product is 24 hours from receipt

 

Remember that the product must not be tampered with and must be returned in the same packaging as received.

for special commissions and orders, products that have a special discount and reserved orders, are excluded from return except transportation breakage or manufacturing defect.

 

Money returns:

Money returns will be made within 15 days of the same medium in which you have made the purchase

 

 

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